Last Updated: 24-01-2025

These Billing Terms & Conditions govern your purchase of products from Pillowtrip. By placing an order, you agree to these terms. Please read them carefully.

1. Order Acceptance

• All orders placed through Pillowtrip are subject to acceptance by us. We reserve the right to refuse or cancel any order at our discretion, including after order confirmation and payment processing.

2. Payment Information

• Accepted Payment Methods: Payments via PayPal are also accepted for secure and quick transactions.
• Billing Information: By providing your billing information, you represent and warrant that you have the legal right to use the payment method and that the information you provide is complete and accurate.

3. Pricing and Currency

• Product Pricing: All transactions are processed in U.S. Dollars (USD).

4. Order Confirmation

• Upon successful placement of your order, you will receive an order confirmation email summarizing your purchase details, including items ordered, prices, and shipping information.

5. Payment Processing

• Your payment will be processed upon order confirmation. We reserve the right to request additional verification information if necessary.

6. Refunds and Chargebacks

• Refunds: In accordance with our Return & Refund Policy, refunds will be issued to the original payment method used for the purchase within the stated processing time.
• Chargebacks: If you initiate a chargeback with your credit card company for a transaction you made with us, we reserve the right to investigate the chargeback and may take legal action to recover the funds if the chargeback is found to be unwarranted.

7.Payment Issues:

• If your payment is declined, please verify the payment information or try an alternative payment method.
• For any issues with payment, feel free to contact our customer support at contact@pillowtrip.shop

8. Contact Us

• For questions regarding billing, payment, or your order, please contact our customer service team:
  • Email: contact@pillowtrip.shop
  • Phone number: +1 415-450-7384
  • Address: 2764 Octavia St, San Francisco, CA 94123, United States