At Pillowtrip, we strive for your complete satisfaction. If you are not entirely happy with your purchase, this Return & Refund Policy outlines the process for returning items and obtaining refunds.

1. Eligibility for Returns

• Time Frame: You may return most items within 30 days of receiving your order for a full refund or exchange.
• Condition: Items must be in their original condition, unworn, and with all tags and packaging intact. We reserve the right to refuse returns that do not meet these criteria.

2. Non-Returnable Items

• The following items cannot be returned:
  • Customized or personalized items
  • Sale or clearance items
  • Gift cards

3. Return Process

• To initiate a return, please follow these steps:
  1. Contact Us: Email us at ccontact@pillowtrip.shop with your order number and reason for the return.
  2. Return Authorization: We will provide you with a Return Authorization (RA) number and further instructions.
  3. Packaging: Securely package the item(s) for return, including a copy of your original order confirmation and the RA number.
  4. Shipping: Ship the package to the address provided in the return instructions. You are responsible for return shipping costs unless the item was damaged or incorrect.

4. Refunds

• Processing Time: Once we receive your returned item, we will inspect it and process your refund within 5-10 business days.
• Original Payment Method: Refunds will be issued to the original payment method used for the purchase. Please allow additional time for your bank or credit card provider to process the refund.

5.Late or Missing Refunds

If you haven’t received a refund within the stated period:

• Check your bank account or credit card company.
• Contact your bank or financial institution; there is often some processing time before a refund is posted.
• If you’ve done all of this and still haven’t received your refund, please contact us at contact@pillowtrip.shop

6. Exchanges

• If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.

7. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 7 days of receiving the package. We will arrange for a replacement or refund at no additional cost to you.

8. Contact Us

• For any questions or assistance regarding returns, please reach out to our customer service team:
  • Email: contact@pillowtrip.shop
  • Phone number: +1 415-450-7384
  • Address: 2764 Octavia St, San Francisco, CA 94123, United States