Last Updated: 24-01-2025

Thank you for shopping at Pillowtrip! This Shipping Policy outlines our shipping processes, costs, and estimated delivery times.

1. Order Processing Time

• Orders are typically processed within 0-1 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has shipped.
• Order Cut Off Time: 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).

2. Shipping Rates and Delivery Times

• Standard Shipping: Delivery typically takes 2-8 business days, depending on the destination. Rates are calculated at checkout.

Note: Delivery times are estimates and may vary due to factors outside our control, including customs processing, holidays, and unexpected delays.

3. Order Tracking

• Once your order has shipped, you will receive an email with tracking information to monitor your shipment. Please allow up to 48 hours for tracking information to become active.

4. Shipping Issues

• Lost or Delayed Shipments: If your order is delayed beyond the estimated delivery time, please reach out to our customer service team at contact@pillowtrip.shop.
• Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 7 days of receiving the package to resolve the issue.

5. Returns and Exchanges

• For information on returns and exchanges, please refer to our Return & Refund Policy page.

6. Contact Us

• For questions or assistance with your order, please reach out to our team:
  • Email: contact@pillowtrip.shop
  • Phone number: +1 415-450-7384
  • Address: 2764 Octavia St, San Francisco, CA 94123, United States